At Vape Link Australia, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.

1. Information We Collect

We collect personal information necessary to provide you with our products and services, fulfill legal obligations, and improve your shopping experience. This includes:

• Identity & Contact Data: Name, billing address, delivery address, email address, telephone number, and date of birth (required for mandatory age verification).
• Transaction Data: Details about payments to and from you, and products you have purchased from us. Note: We do not store full credit card details on our servers; all payments are processed securely via encrypted third-party payment gateways.
• Technical & Usage Data: Your IP address, browser type, login data, time zone settings, operating system, and details about how you navigate and use our website.

2. How We Collect Your Data

We collect data through various methods, including:

• Direct Interaction: When you create an account, place an order, subscribe to our newsletter, or contact our support team.
• Automated Technologies: As you interact with our site, we may automatically collect Technical Data using cookies, server logs, and tracking pixels to optimize site performance and marketing.
• Third-Party Verification: To comply with Australian regulations regarding the sale of vape products, we may use secure third-party age-verification services to confirm you are of legal age (18+).

3. How We Use Your Information

We only use your personal information when the law allows us to. Most commonly, we use your data to:

• Fulfill, process, and ship your orders.
• Verify your age in compliance with Australian state and federal laws.
• Manage your account and provide customer support.
• Improve our website functionality, inventory management, and user experience.
• Send you marketing communications (you can opt out at any time via the “unsubscribe” link in our emails).

4. Disclosure of Your Personal Information

We do not sell your personal information. We may share your data with trusted third parties strictly to operate our business and fulfill our obligations to you:

• Service Providers: Delivery couriers (e.g., Australia Post), IT/hosting providers, secure payment processors, and age-verification platforms.
• Professional Advisers: Lawyers, accountants, and insurers where necessary.
• Law Enforcement: Government or regulatory bodies if required to do so by law or to protect our legal rights.

5. Data Security

We implement rigorous physical, electronic, and managerial security measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

• Our website uses Secure Sockets Layer (SSL) encryption for all data transmissions.
• Access to your personal data is strictly limited to employees and partners who have a legitimate business need to know.

6. Age Restriction Notice

Vape Link Australia strictly operates a platform intended for adults aged 18 and over. We do not knowingly collect or maintain data from individuals under the legal smoking age. If we discover that an individual under 18 has submitted personal information, we will delete it from our systems immediately.

7. Your Legal Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate, incomplete, or outdated information.
• Request Deletion or restriction of your data, subject to our legal record-keeping obligations (such as tax and transaction logs).

To exercise any of these rights, please contact our Privacy Officer at the details below.

8. Cookies

You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or fail to function properly (such as maintaining items in your shopping cart).

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date at the top of this page will be revised accordingly.

10. Contact Us & Complaints

If you have any questions about this Privacy Policy, wish to update your information, or want to make a complaint regarding how we handle your data, please contact us at:

• Email: info@vapelinkaustralia.com.au (or your preferred support email)
• Website: vapelinkaustralia.com.au

If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.