📦 Shipping & Delivery

Do you ship from within Australia?

Yes, 100%. All orders are processed, packed, and dispatched directly from our domestic warehouse hub right here in Australia. You don’t have to worry about your package sitting in an international customs sorting facility for weeks.

How long will it take for my order to arrive?

• Standard Shipping: Usually takes 3 to 7 business days, depending on your location.

• Express Shipping: Usually takes 1 to 3 business days (longer for regional or remote areas). We dispatch all orders within 24 to 48 business hours of payment confirmation. Once your order leaves our warehouse, you will receive a tracking link via email.

Will my package be discreet?

Absolutely. We understand the importance of privacy. Every order is shipped in plain, unbranded packaging (standard courier boxes or satchels) with no mention of “Vape Link Australia” or vape-related keywords on the outside of the box.

🛡️ Authenticity & Quality

Are your products authentic?

Yes. We have a zero-tolerance policy for clones and counterfeits. Every single device, pod, and accessory we stock is sourced directly from the original manufacturers or their authorized global distributors. Most of our hardware products feature a scratch-and-verify QR code on the packaging so you can check its authenticity yourself.

My device isn’t turning on or tastes burnt. What should I do?

• For brand new devices: Ensure you have removed any protective plastic stickers or rubber plugs from the airflow vents and the bottom of the pod or cartridge.

• Five-Click Safety Lock: Most vape mods and pod systems feature a child-safety lock. Try pressing the main power button rapidly 5 times within two seconds to turn the device on.

• Burnt Taste: If you are using a new pod or coil, make sure you let it sit filled with liquid for 5 to 10 minutes before taking your first puff. This process is called “priming” and prevents the dry cotton inside from burning immediately.

⚖️ Legal, Age Verification & Prescriptions

Why do I need to verify my age?

Under Australian State and Federal law, it is strictly illegal to supply alternative nicotine or vaping products to anyone under the age of 18. To remain compliant and keep our platform secure, we use an automated, secure third-party age verification system at checkout. This process is seamless and only takes a few seconds on your first purchase.

Do I need a prescription to order from your site?

Vape Link Australia strictly supplies hardware, empty pods, replacement coils, and regulatory-compliant accessories. If you are purchasing unflavored or compliant therapeutic nicotine liquids, the requirement for a prescription depends on the nicotine strength and your local state jurisdiction:

• 20 mg/mL or Less: Under Australian pharmacy models, adults (18+) can legally access low-strength therapeutic nicotine formulations over-the-counter through participating entities without a prior doctor’s script.

  Therapeutic Goods Administration (TGA)

• Over 20 mg/mL: A valid Australian medical or nurse practitioner prescription is required by law.

  Vaping Post

Always check your local state or territory health regulations as local rules may vary slightly across boundaries.

💳 Orders & Account Management

Can I change or cancel my order after it has been placed?

We pride ourselves on fast processing times. Once an order is paid for, it is immediately routed to our warehouse team for picking and packing. Because of this speed, we cannot guarantee cancellations or changes to your order once submitted. Please double-check your shipping details and cart contents carefully before finalizing payment.

What payment methods do you accept?

We accept major secure payment options, processed via industry-standard encrypted gateways. Your financial details are entirely safe and are never stored directly on our servers.

What is your return policy?

Due to health and hygiene regulations, we cannot accept returns or offer refunds for a change of mind or incorrect choices (e.g., ordering the wrong coil type for your device). However, if your product arrives dead-on-arrival (DOA) or suffers a legitimate manufacturing defect, you are fully covered under the Australian Consumer Law. Please check our full [Refund and Return Policy] for details on how to lodge a claim.

📧 Still Have Questions?

Our dedicated Australian customer care team is here to help. Drop us a line at info@vapelinkaus.com and we’ll get back to you within 24 business hours.